– Utilizing Zoho One Suite for a one holistic solution that can serve all sectors for real estate industry. Managing the marketing & sales cycles and operations, calculating KPIs and Commission , Introducing a digital experience for the customer from the first visit of the website till being a happy customer. Reflecting after sale services and interacting with customers through multiple channels was one of the goals reached in this case study. Utilizing contract life cycle , E-Sign, Marketing tools for a personalized journey to the customer was of the greatest benefits of the project. Getting closer to Zoho users with the best user-friendly interface and excellent experience delivered was a point of our key success in this project. Using the full functionality of Arabic Language and the RTL challenges across Zoho apps was add on experience. Using Automation and process management tools to minimize Human Errors helped the customer to take control and accurate decisions. Investors Management and using Real estate developers and brokers on the same platform.
Challenges:
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Customized built widgets to extend CRM capabilities that differs than regular CRM
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Getting the full cycle from gathering requirements, business analysis , Implementation and Training to support services remotely
Utilizing Arabic and translation tools within CRM with all the RTL challenges
